The Art ofGlass Bangles

Data We Collect

We collect your name, phone number, email address, and shipping details solely to fulfill your orders. Your information is kept secure and is never sold, traded, or rented to third parties

Payments

Payments are processed directly through secure UPI apps. We do not store any sensitive financial or banking credentials on our servers.

How We Use Your Data

Your details are used strictly to process shipments, send tracking updates, and provide customer support. We only share necessary delivery data with our trusted courier partners

1. Broken During Shipping — Free Replacement

If your bangles arrive broken or damaged during shipping, we will send a free replacement at no extra cost.

Important: You MUST record an unboxing video while opening the package for the first time. This video is mandatory proof for any breakage claim. No unboxing video = no replacement.

Send the video within 24 hours of delivery to [email protected] with your order number.

2. Wrong Item Received — Free Exchange

If you receive the wrong color, size, or product, we will send the correct item free of charge.

Customer must return the wrong item first. GlassHut will pay the return shipping cost (since it is our mistake).

The correct item will be shipped after we receive the returned product. Send your unboxing video within 48 hours as proof.

4. Order Cancellation

You can cancel your order before we ship it (usually within 1-2 days of placing the order).

Email [email protected] with your order number and we will cancel it.

Full refund will be processed to your original UPI account within 3-5 business days.

Once the order is shipped, it cannot be cancelled — please follow the return policy instead.

6. How to Make a Claim

Step 1: Email [email protected] with your order number.

Step 2: Attach your unboxing video clearly showing the issue.

Step 3: We will respond within 24 hours with a solution.

Delivery Time

Orders are shipped within 1-2 business days after payment verification.

Estimated delivery: 3-7 business days depending on your location.

Metro cities (Delhi, Mumbai, Bangalore, etc.): 3-4 days.

Other cities and towns: 5-7 days.

Shipping Cost

Flat ₹50 shipping on all orders.

FREE shipping on orders above ₹250!

Safe Packaging

We know glass is delicate. Every order is packed with:

Bubble wrap around each bangle set

Cardboard box for outer protection

Fragile sticker on the package

We take extra care so your bangles reach you in perfect condition.

Shipping Partners

We ship via India Post and trusted courier partners for safe and reliable delivery across India.

Currently we deliver all over India. We do not offer international shipping yet.

How to Track Your Order

Once your order is shipped, we will share the tracking number with you via phone call or SMS.

You can also email us at [email protected] with your order number and we will share the latest status.

Order Status Timeline

Order Placed — We received your order and are verifying payment.

Payment Verified — Payment confirmed, packing your bangles.

Shipped — Your order is on the way! Tracking number shared.

Out for Delivery — Your bangles will arrive today.

Delivered — Enjoy your beautiful bangles!

Didn't Receive Your Order?

If your order hasn't arrived within 7 business days, please email us at [email protected] with your order number.

We will investigate with our shipping partner and resolve it within 48 hours.

Are these real glass bangles?

Yes! All our bangles are 100% pure glass, handcrafted by master artisans in Firozabad — India's famous Glass City.

How do I choose the right size?

Check our Size Guide on the website. The most common size is 2.4. If unsure, measure the inner diameter of a bangle that fits you well.

Will the bangles break during shipping?

We pack every order with bubble wrap and cardboard for maximum protection. Breakage is very rare. If it happens, we provide a free replacement — just record an unboxing video as proof.

What payment methods do you accept?

We accept UPI payments — PhonePe, Google Pay, Paytm, or any UPI app. No extra charges.

How long does delivery take?

3-7 business days depending on your location. Metro cities: 3-4 days. Other areas: 5-7 days.

Can I cancel my order?

Yes! Email [email protected] with your order number before we ship. Full refund via UPI in 3-5 days. Once shipped, cancellation is not possible.

Can I return or exchange?

Yes! We accept returns if bangles are in same condition as delivered (unbroken, unworn, original packaging). Customer pays return shipping. We also offer free replacement for damaged items and size exchange for ₹20 shipping. See our Return Policy for full details.

How do I contact GlassHut?

Email us at [email protected] — we respond within 24 hours. You can also DM us on Instagram @glasshut.83.